Privacy Policy

LUCENS (Yuehong Medical Co., Ltd.) is committed to complying with relevant laws and regulations regarding the protection of your personal privacy and data security. The supplementary provisions outlined for certain services will help you understand how we collect, use, and protect personal information obtained from users through the LUCENS website, devices, applications, and services. We will also explain how we disclose and transfer your personal data and to whom. If you are a minor, you should only use our services after your parents (or legal guardian) have read and understood this policy.

By continuing to use our services or by providing us with your information, you or your parents (or legal guardian) are deemed to have agreed to this policy. (This site is not intended for children under 12 years of age. We will not knowingly collect personally identifiable information from visitors under this age.)

By using this website, you agree to our Privacy Policy and Terms of Use. You may refuse or withdraw your consent at any time; however, we may not be able to provide you with our full range of products and services. If you do not agree with this Privacy Policy, you may not be able to use our website, applications, products, or services. Below is an overview of the personal information we are permitted to collect and how it is used:

1. Personal information collected through our website and applications.
2. How we use and share your personal information.
3. Our use of “Cookies” on our website or applications.
4. Our relationship with other websites.
5. Access to and updating of your personal information.
6. Security of your personal information.
7. Retention of your personal information.
8. Revisions to this Privacy Policy.
9. How to contact us.

For our “Product Feedback” service, we will ask you to provide relevant information, including your name, email address, date of birth, gender, address, phone number, and mobile number.

We will securely retain your personal information during our operations. With your consent and in accordance with our Terms of Use, we may periodically send you information about events, training courses, major company announcements, product information, or promotional activities based on the personal information you provide.

Confidentiality and Possible Data Transfers

Your personal information will be kept confidential, and we will not sell, rent, or lend it to others. However, LUCENS (Yuehong Medical Co., Ltd.) may provide collected and held personal information to the following entities (including those in Taiwan and other countries or regions):

1. Our affiliates, agents, partners, or third-party contractors for business purposes.
2. As required by legally binding regulations or guidelines from regulatory or other authorities that LUCENS or its affiliates, agents, partners, or third-party contractors must comply with.
3. Judicial authorities, when required by lawful procedures for investigations related to cybercrimes or public safety, where LUCENS is obligated to cooperate.

Collection of Cookies

We use Cookies and similar technologies, such as Web Beacons, to provide our services. Cookies are small text files stored on your device to record information. We cannot access your personal information through Cookies, but we use them for the following purposes:

1. Login and Authentication: Cookies can store your login and authentication information to facilitate access to and navigation of our website and content.
2. Storing Preferences: Cookies can save your preferences on your device.Analytics and Usage Statistics: Cookies can track the types, frequency, and duration of pages and features you visit or use on our website.
3. We aggregate this data for statistical purposes to assess website performance and improve or develop new services or features.
4. Personalized Advertising: Cookies can record your behavior and interests, such as the products you’ve viewed on our website, enabling us and our partners to provide you with relevant information.

Please note that you can manage Cookie settings in your browser’s [Tools and Options] menu, including the option to refuse Cookies. However, depending on the browser type and version installed on your device, the [Tools and Options] menu may vary. Visit the support page or vendor of your browser for more information. If you choose to disable Cookies, we may not be able to provide the full functionality of our website.

To use our services, you must agree to the following:

Before using our services for the first time, you must confirm that you have been fitted with the correct prescription at a qualified eye care clinic or optometry center and have follow-up visits every six months to verify your prescription. You may not register as a LUCENS member under someone else’s name, register multiple times, or allow others to use your account or password.

According to medical device regulations, to use the contact lens subscription delivery service, you must first visit a physical store to establish a contract for specific lens specifications after verification. From the date of the contract, you may use our platform to request delivery of the specified products. If we discover that the ordered product does not match the specifications established at a physical store, we reserve the right to cancel the delivery service.

LUCENS members must provide accurate and up-to-date information during registration or transactions and are responsible for promptly updating any changes. Every six months, you must contact customer service to update your prescription.

Our service is not an online shopping platform but a delivery service for specific products verified by an eye care clinic or optometry center for LUCENS members.

When using our services, you must ensure the accuracy of your mobile phone number and keep your phone accessible to facilitate communication with our staff.

This statement underscores our commitment to protecting personal data security. All LUCENS employees are fully aware of this statement and adhere to our personal data protection measures in daily operations. We reserve the right to revise this Privacy Policy at any time and recommend that you review this page whenever you visit our website to stay informed of the latest updates. This statement outlines our internal procedures for protecting personal information but does not guarantee that personal information will be immune to unauthorized access or disclosure due to unforeseen external forces. Therefore, we do not provide any substantial guarantees or warranties regarding the maintenance or confidentiality of personal information.